We'd be delighted to hear from you.
Email: [email protected]
Phone: (540) 316-8080/M-F/10a-5p/ET
We accept all major credit cards. All credit card transactions are processed on a secure server. Tax will be added to all orders shipped to Virginia and Maryland.
ORDER TURNAROUND TIME
Each order we receive takes 2-3 days to process. You will receive an email notifying you once your order has shipped and of the relevant tracking information. We try to accommodate rush orders where possible, please contact [email protected] before placing your order.
Our signature gift wrap is $5 for each item - make sure to select the option for Gift Wrap before adding your desired item to your cart. There is also the option to add a gift message. To include a note, please enter the message into the 'Add a custom note’ box on the item page before adding it to your cart.
All orders will ship via FedEx Ground.
Once you place your order, you will receive an email within 24 hours confirming that your order has been received and that your card has been charged. It normally takes 2-3 days to process your order and get it ready to ship. You will receive another email once the item has shipped with the relevant tracking information.
The minimum shipping charge is $15. Orders that exceed the minimum charge due to weight or size will be calculated at checkout. FedEx will attempt to deliver to your address 3 times. Crème de la Crème is not responsible for additional shipping fees if you are not available to receive your package. FedEx will not deliver to PO Boxes or military addresses. We do not accept online orders for shipment to international addresses. Should you need to ship your items to multiple destinations, you will have to place multiple orders.
Large pieces such as furniture, lanterns, and pots must be ordered via phone or email for additional shipping estimates.
Occasionally, items may be oversold and we will notify you immediately. All backordered items will ship as we receive them and therefore items ordered together may be shipped separately. We will contact you if any of your items are backordered and in the event changes are needed to proceed with the order.
We collect the information you provide to process orders placed and, if you elected to jojin our mailing list, to send periodic updates about the company. However, we do not share any of your information with anybody ever. Should you wish to unsubscribe or have any other concerns about your information, please email [email protected].
DAMAGE OR BREAKAGE
Despite our very best efforts to prevent it, items are occasionally damaged during shipping. Should this happen, it is important that you keep all of the original packaging and contact our customer service department with evidence of damage within 5 days of receiving the item. We will replace your item and reship as soon as we have inspected and obtained possession of the original package and the replacement products are available for shipment.
If for any reason you are not satisfied with your purchase, you may return it to us for an exchange or online store credit within 15 days of receiving the item.
Unless the return is a result of our error or damage in shipping, we do not credit original, return, or exchange shipping costs.
All sale items are Final Sale and are not eligible for exchange or return.
Please email us at [email protected] to initiate this process. Please contact us BEFORE you return your item.
Once we receive the merchandise, the return will be processed within 72 hours and you will receive a confirmation email with either your online store credit information or an order confirmation for the item you have requested in exchange.
Please ship returns to:
Crème de la Crème / Online Returns
17 West Federal Street Middleburg, VA 20117